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The only worthwhile article I could of thought of
writing and you guys steal it.... phone companies.... pffftt......
by Reno Laskey
really trying to accuse anyone of
stealing a story about an injustice I know damn well affects us all. :)
My most affluent problem is with PacBell now which
is SBC, but anyway the rule of thumb is this. If they come within 1000ft of my
building a line goes down, or voice trouble ensues. I'll give them credit
though, at least my data lines are staying up lately, now just the voice lines
Every single time without fail, when they work down the street from
my office, I lose 2 - 3 of my voice lines. And thankfully I only have to spend an
average of 1 - 2 hours convincing them of that... usually the first hour is convincing them
that there was in fact a tech on my street, and secondly convincing them
a problem exists at all.
Any comparison of phone company
techs to monkeys is totally wrong. Monkeys of have cognoscente abilities.
Monkeys can clearly recognize a problem and quickly react to it. Or
be taught to recognize certain shapes and put them into holes. Such as the
holes that might be left when a phone tech's fat ass pulls the cables out of
whatever it is down the street that my lines are connected too!!!! Monkey's tend
to cohabitate in groups helping each other survive. Most phone techs realize
the class of service they offer and are all too willing to "pass the
buck" to another nameless, faceless tech. And I don't know why but for
the life of me most phone tech's seem like they are really just cops that
couldn't make it. It's something about the entire way they approach problems
which tips me off, which leads me to list the following.... "Axioms Of
Phone Company Support"
1. Customer is ALWAYS WRONG.
2. The problem is ALWAYS on the customer side
of the demarc. (and don't forget we charge money for inside wiring)
3. We don't like doing customer wiring already, go
4. See point 1, your ALWAYS WRONG!!!
5. Have you fiddled with the wire on the back?
6. It simply must be your fault.
7. If you call us up with anything less than a 100
page summary report outlining in detail what the problem is, why it's not you,
and how to fix it we won't talk to you. Please remember to file in triplicate.
8. Fix it or you'll do what??!?!?!? Change to
another vendor? HAHAHAHAHAHA
9. Yes sir the problem is STILL on your end,
10. Why yes we the phone company are having a
problem with your line, and will be dispatching someone competent, friendly,
and helpful to assist you troubleshoot what is obviously our
problem.......(something you will NEVER hear a phone company tell you)
11. WHAT??? No we don't have a problem, it must be
on your end. We'll gladly dispatch a rude, know-it all, smartass to your
location at our convenience. Just realize we may have to charge you an exorbitant
amount of money if he has to so much as pick his nose on your
behalf. (what you will hear EVERYTIME you talk to the phone company. okay
okay, they never admit to picking they're nose.... but......)
Send your comments to RenoLaskey@TheNetworkAdministrator.com