Mean Computer Users
I think working in an IT department can be
compared to working in a hospital emergency room; people come see
you when they are pain and angry, they want to fix it immediately,
they donít care about the others that you are helping, and they are
rude. In an emergency room you can at least understand many people
are in a crisis medical emergency; so why are computer users this
On my last visit to the dentist for a root
canal, upon entering the office, the person in front of me was being extremely
rude to the front staff. I wanted to say: ďIdiot, youíre being rude to people
that are going to stick sharp instruments into your mouth!Ē but I didnít. I
didnít need to because he was loud and obnoxious; they rushed him away to the
room with all the poking, stabbing, gum tearing, tooth splitting tools where. If
I were the dentist or dental assistant, I would have sat him down and said,
ďLetís do this thing!Ē
In an IT department, our patients are
computers and are very polite. The computer user is more like the patientís
parents or guardians, and they are the ones that can be difficult. Often, I
have to explain to the people in my department, not to take what the computer
user has to say personal, especially in e-mail. There are many reasons
why someone may be upset or have a bad attitude when you are trying to help:
1. They may be scared for their jobs, and a down computer means stopped
2. They may have dead-lines associated with the way they are paid?
3. Or they may have so much porn and other inappropriate material on
their computer that if they are extremely rude and insulting to you, you may
show them mercy once the machine is up and material discovered.
4. It is also a possibility they are simply having a bad day. Everyone
has a bad day, right?
5. And 5. They are being mean to you because they want you to make the
remainder of their time there as miserable as possible?
Also donít forget that many computer people are also
described as rude, and obnoxious. Although some may say that we have a
reason to be. J
Just kidding, its them.