Information Technology Specialist 

JR JONES, JR.  ▄MCSE  ▄ CCNA

. . .Never found a problem I couldnt solve     . . .Dedicated to getting the job done

e-mail:  jim2188@comcast.net

TARGET:     Help Desk/LAN Technician - Tech/Network Engineer  - Network/PC Support Specialist

QUALIFICATIONS PROFILE

7 years of success performing installation and troubleshooting in Windows-based environments.  

Additional competencies in system configuration, optimization, and maintenance; and web design.

Strong organizational, interpersonal, and communication skills.  Superb customer service focus. 

Well versed in IT, such as routers, bridges, switches, hubs, patch panels, and print servers.

PROFESSIONAL CERTIFICATIONS

• A+, Network+, i-Net+
• Microsoft Certified Professional (MCP Networking Essentials, NT Workstation, Windows 2000)
• Microsoft Certified Systems Engineer Windows 2000 Certification
• Cisco Certified Network Associate
• Certified Internet Webmaster Associate
• Currently studying for the Certified Information Systems Security Professional (CISSP) exam.

TECHNICAL  COMPETENCIES

Operating Systems:  Windows NT 4.0, Windows ME, Windows 95 to 2000, Windows XP Professional,

Servers:     Windows NT 3.51 and 4.0, Windows 2000 Server and Windows 2000 Advanced Server

Proxy/Firewall Software:  ZoneAlarmPRO, Wingate Proxy Server software

Applications:     Microsoft Office 97 and 2000, Microsoft Office XP with FrontPage, HTML

RELEVANT EMPLOYMENT SKILLS

IT Services and Support

Installed and upgraded software on Win 95 and Win 98 PCs over to Win ME, Win NT, Win 2000 and Win XP.  Provided technical support for a 250,000-user LAN.  Optimized systems for broadband connection.

Installed, configured, troubleshot, and performed diagnostics and repair of:

- Windows NT application & print servers   - Workstations    - Cable/DSL Routers     - Printers & Scanners

Configured routing protocols up to and including TCP/IP, DHCP, DNS and gateways.

Performed hot-line troubleshooting; troubleshot Internet connectivity issues; provided second-tier level  support.  Identified PC user problems and assisted callers in implementing problem resolution.

Performed network backups and data recovery.   Monitored networks and detected security vulnerabilities Isolated faults on the network and initiated corrective action.  Set up firewalls and sniffers.

Technical Consulting

Provide technical consultation.  Implement, design, and perform technical support of LANs.

Develop website design and layout to produce custom web pages, graphics, and screensavers.

Determine user needs and build custom computers for the consumer and small business owner.

Evaluate and recommend hardware and software for operation on Windows-based systems.

WORK HISTORY

Free-lance IT Consultant                            jsbtech.com, Woodbridge, VA                                1995 to Present

IT Consultant/Maintenance Technician              SFW Corp., Lanham, MD                                1986 to 2003

Internet & PC Technical Support (PT)                Erols Internet, Springfield, VA                          1994 to 1995

On-call Instructor (PT)                                     Nextec, Inc., Woodbridge, VA                          1999 to 2001

Excellent references and proof of certification available upon request.