Frank Burrow Resume
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Frank Burrow
Winter Springs, FL (Will Relocate) fburrow@cfl.rr.com
Professional Summary
Pre- and post-sales systems analyst with extensive experience in consulting, surveys, implementation, and client training, with a focus on project management and design. Possesses an exceptional combination of technical and communication skills, providing effective mediation between technical staff and clients. Available for relocation and extensive travel.
certifications
skills
Hardware: Knowledgeable in architectures found in Compaq, HP, IBM, Dell servers, including all internal and external peripherals and core components. Extensive experience with tape backup hardware including StorageTek, ATL, and Quantum. Experienced with many different disk arrays such as Unisys, Hitachi Data Systems, EMC, SUN, Compaq/Digital, as well as various JBODs.
Operating Systems (OS): Windows 3.1/95/98, NT 4.0/5.0(2000)/XP workstation and server, Novell NetWare 3.x, 4.x, and 5.x. Various versions of Linux/Unix such as Suse, Red Hat, and Solaris 2.x.
Networking:Experienced with network systems including SANs, TCP/IP, NFS, SAMBA, ATM, SNMP, DFS, LDAP, Wireless Topology, and PPP/SLIP.
SAN Hardware: Have worked systems by Dell, StorageTek, Compaq, HP, IBM, and others.
Databases: Supported and maintained SQL 6.x, 7.x, 2000, Exchange 5.5, 2000, Oracle 7.x, 8.x, and Notes (Domino) 4.5, 5.0, 6.0.
Customer Service: Extensive interpersonal and communication skills.
Professional Experience
Consultant/Principal Engineer 10/01 to present
FAB Technologies
Consulting and IT implementation services for local businesses and corporate clients.
Recent clients include Kforce, Inc. and the Nash Finch Co. Services include:
Analysis and design of backup and replication plans
Planning and management of server/workstation networks
Design storage opportunities in a pre-sales capacity
Network and server upgrades
Senior Sales Engineer 10/97 to 10/01
Veritas Software, Inc.
Supported sales staff as a pre- and post-sales engineer, including assisting with startup of Veritas operations in Sydney, Australia.
Communicated with current and prospective clients to verify business and technology needs.
Worked with clients, technology team and sales force to design solutions based on customer needs.
Presented proposals to clients, including ROI analysis of proposed solutions.
Supervised installation and provided post-sales support and client training.
Presented products and concepts in various venues, including one-on-one, seminars and conferences.
Sr. Network Administrator 8/95 to 08/97
Software Support/Convergys
Administered and supported 1500+ node LAN/WAN.
Configured and controlled ACD and VRU systems.
Managed team of 23 technicians.
Worked with many technologies, including SQL, Oracle, Exchange, NT, Unix, and NetWare
Presented telephony/phone routing technology to current and potential clients.
RECOMMENDATION EXCERPTS
Our entire team has relied on him extensively and he has always exceeded our expectations.
Nick Blozan
National Sales Manager Veritas Software, Inc.
Working with Frank these past two years has been great! He has excellent problem solving skills and exceeds any expectations given to him. .he is the best pre-sales technician I have ever worked with.
Melissa Gillan National Account Manager Veritas Software, Inc.
Mr. Burrow is one of the most talented technicians I have ever worked with. His problem solving skills are only exceeded by his professionalism.
Paul Rasmussen NetBackup Product Specialist Veritas Software, Inc.
Mr. Burrows work has made us feel as if we are back in control of our business. his Disaster Recovery plan was invaluable.
John Hartnett IT Manager First Advantage Mortgage Corporation
Continuing education
AS Degree (Anticipated Summer 2003) in Networking Technologies
AA Degree (Anticipated Summer 2003)
Future plans include completion of a BS degree in Computer Science
Microsoft MCSE
Citrix CCA
Novell Netware CNE
CompTIA Network +
