Antoine Smith

622 Tahoe Circle

Stone Mountain, Georgia 30083

Daytime phone: (404) 405-5545

(404  501-0867

Following is a copy of my resume being presented in consideration for any positions you may feel I am qualified.

Upon review of my resume, you will find thatI have a strong background in eCRM systems, Siebel Software, Developing and Programming. I have proficient computer and organizational skills, experienced in managing multiple projects simultaneously, and have excellent Public Relations and Communication skills. I am always professional in attitude and appearance.  I am certain I have the experience, skills and personality to successfully execute the assignment within your organization.

I may be reached at the above listed telephone numberto discuss the opportunities associated with this position. I look forward to speaking with you regarding this position, or any other positions that you may feel I am qualified for.  Thank you for your time and consideration.

Sincerely,

Antoine Smith

Antoine D. Smith

622 Tahoe Circle

Stone Mountain, Georgia 30083

Daytime phone: (404) 501-0867

(404) 405-5545

Experience Summary:

Certified Computer Consultant utilizing4 years as a Senior Systems Architect\ Siebel Developer, using extensive knowledge of eCRM systems with emphasis on Siebel Software, eBusiness, Microsoft and Java technologies to achieve a total SIEBEL SOLUTION.  With an overall IT/management experience of more than 9+yrs.  Extensive Development experience implementing Siebel on multiple engagements in several industries.  These projects have encompassed both the Customer care and Sales Force Automation (SFA) areas within the Customer Relationship Management (CRM) arena.  My experience includes implementation of Siebel sales and Call Center  packages for large scale TeleCommunications and Governmental industries, primarily in a Development and/or system Interfaces environments as a technical resource.   Proficient with configuring and customizing **Siebel enterprise applications using Siebel tools (Siebel 99/2000), Enterprise Integration Manager (EIM), Workflow manager (WM), Siebel anywhere, eScript, and has a substantial understanding of the application's capabilities, data model, Migration tools, Assignment manager (AM), Server administration and EAI.

Education:

Bachelor of Science in Accounting, Morgan State University Baltimore, Maryland, 1987.

Specialized Training:

Siebel Systems Siebel eBusiness 2000 Boot Camp, Concentration on Siebel Call Center 2000

(Siebel eBusiness 2000 certified).

Siebel Systems Requirements Mapping for Siebel eBusiness Applications, Concentration on Siebel mapping

solutions (Business Analyst 2000 certified)

Microsoft Certified Systems Engineer (MCSEs), Windows NT 4.0 Workstation, Windows NT 4.0 Server, and Microsoft Networking Essentials, Windows NT 4.0 Enterprise, and SQL 6.5 Administration.

Sun Microsystems: Completed Java Fast Track Boot Camp

Special Recognition:

Selected as one of the top 100 UNISYS Consultants

Computer Skills:

SIEBEL 99/2000,  EIM,  EAI, SIEBEL Workflow Manager, Sales Force Automation,  Call centers, Visual basic, Developer 2000, C++, 4 GL, MS-SQL, Oracle 8, SQL Server, MS-Access, JavaScript, HTML, Microsoft Office (includes Word, PowerPoint, Excel & Access).

Operating Systems:

Windows 95 & 98, Windows NT, Windows 2000, UNIX

Project experience:

Metropolitan Atlanta Rapid Transit Authority - MARTA  (Atlanta, GA)

Contractor

Health and Fitness Program Developer                                                                             1/02 to Present

Designed and developed a Health/Fitness and Weight Management Program to meet the special needs of Bus Operators and other MARTA personnel.  The program was developed with a detailed study of the health related issues that plaque the transportation industry.  As a result, I developed a two- phase fitness program to meet the needs of MARTA.  (Phase I) Total body strength.  Building the body inside out.  (Phase II) Weight Management.  Eating the right foods at the right time to bring desired results.

Sapphire Technologies, North America (Atlanta, Georgia)4/01 to 11/01

Client: Cingular Wireless - Sales Force Automation (eCommunications)

Siebel Consultant (Lead Configurator)

Environment: Siebel 2000(6.0.2) , DB2/6000(6.1.0), Windows NT 4(srvc pck 6), AIX

Project organized for sales agents to sell product via palm pilot, laptop and wireless equipment, utilizing marketing and statistical data product information to provide a more efficient sales approach.  I worked in data migration/conversion using EIM, development/configuration using SIEBEL tools/Workflows, Business Services, Siebel Anywhere and eScript.

Roles and Responsibilities:

Gathered user requirements and  developed functional requirements

Utilized the siebelTool Developer environment with Price Waterhouse Coopers methodologies

to configure Siebel eCommunication s 2000 (SFA) Project

Simplified QA and testing development.                

Designed and developed all data integration processes between Siebel and legacy systems.

Assisted in the development of all EIM processes to convert/migrate data from legacy system to Siebel.

Created extension columns both in base and EIM tables and performed mapping between base and EIM table columns to support EIM processes.

Customized the Siebel application according to client business requirements utilizing Siebel tools.

Created and distributed Upgrade kits using Siebel anywhere for all the end users.

Worked closely with the client and end users in resolving the go-live Production issues. Dealt with the issues related to data, configuration, EIM batches, migration tools and performance.

Trained Production Support People in Siebel GUI, Siebel Tools, data model, and utilities to access Siebel.

Unisys Corporation (Norcross, Georgia)06/00 to 04/01

Client: United States Government General Accounting Office Division

Siebel ConsultantCustomer Relationship Management (eCRM)

Environment: Siebel 2000, Version 6.1, MS SQL

Utilized the Siebel Tool developer environment to configure Siebel Call Center 2000, gathered user requirements and developed functional requirements.  Streamlined QA and testing development environment from testing into production.  Worked on presales Request For Proposal (RFP) for GAO Office.  Developed Siebel demo for Call Center Application.

Roles and Responsibilities:

Engaged in a full implementation Siebel implementation with the Federal Government (GSA).

Developed solution and recommendations for Call Center Technologies including PBX/ACD and CTI.

Studied the existing system, based on the client RFP.

Analyzed the existing system to understand the level of complexity based on the information provided.

Issued Questions to the client for clarification.

Based on the answers and RFP information, suggested the possible path of actions.

Estimated the man weeks.

Indicated the new features of alternate ways to achieve the requirements.

Worked with Siebel VB to organize custom configuration, as well as software integration

Worked with the team to implement all the information in right places and submitting the proposal.

Client: Florida Department of License & Regulations12/99 to 06/00

Siebel ConsultantCustomer Relationship Management (eCRM)

Environment: Siebel 2000, Version 6.0, SQL Server 7.0, Windows NT

This Governmental Agency implemented Siebel 2000 Call Center web enablement application to automate the new license and existing license process for all Florida Resident applying for State License. This application will be deployed across all existing Florida License facilities to enhance the Sales, Service and Customer satisfaction.

Roles and Responsibilities:

Company Business model analysis and feasibility of user requirements

Completely designed and Configured the Product management functionality both at the UI and BO level.

Customized the Siebel object definitions using Siebel tools at all layers of the application to meet the Client specific business requirements.

Worked and involved in Siebel VB code, which has been used behind applets and BCs to enable search capabilities for the Application. The application allows the user to search for any data stored in the Siebel database using the criteria defined by the user. The search engine will receive user search specs through VB code and will return the correct set of search results which matched user search criteria.

Worked in EIM to import data into Siebel base tables. The Client has a requirement to import AIC data provided by third party data sources into Siebel base tables. The EIM process is automated to receive regular updates from external sources and then to update the Siebel base tables.

Client: Brookhaven Service Center Internal Revenue Services01/99 to 12/99

Consultant (Network Engineer)

Roles and Responsibilities:

Provided support, consultation, and guidance on TMS  and InfoImage Software application, Windows NT Server 

Designed work plans for over 300 IRS employees

Trained staff on  Microsoft SQL database development

Managed WAN with 1500 user

Teksystems Inc., Hanover, Maryland04/97 to 12/98

Client: NASA (Goddard Space Flight Center)

Consultant (Network Engineer)

Roles and Responsibilities:

Managed a large scale WAN/LAN with 48 NT servers and over 7500 users. 

Administration of multiple DHCP, DNS, and WINS servers, as well as server and workstation configuration on multiple TCP/IP segments.  

Organization of Microsoft Exchange Server with over 1000 mail recipients. Performed large-scale migrations from NetWare 3.12 and Window NT file and print services.  

Ajilon, Towson Maryland09/95 to 03/97

Client: Group Benefit Services

Consultant (Network Administrator)

Roles and Responsibilities:

Installed, configured, designed and monitored, including problem Resolution of WAN/LAN. 

Implementation and maintenance of system security software and other components. 

Responsible for the distribution of resources from the Server to Windows NT and Windows 95 Remote Access Services and TCP/IP installations. 

Constructed several forms for a vehicle leasing application using Visual 4.0/5.0 against MS SQL 6.5.  Microsoft RDO (Remote Data Object) technology was used to achieve connectivity between front and back ends. 

Performed system and unit testing of completed forms as well as recommended improvements of system architecture.

TAD Technical Services10/94 to 08/95

Client: Johns Hopkins Hospital, Baltimore, Maryland

Consultant

Roles and Responsibilities:

Installed, configure designed and monitored Novel 3.2/4.1, MS-Windows NT3.5/4.0. 

Developed and managed security for multiple servers and workstations using Microsoft Back Office products and HP Open View.

N.O.I.  Security Patrol Services, Inc.06/89 to 09/94

Baltimore, Maryland

Controller\Network Administrator

Roles and Responsibilities:

Designed and organized a full Accounting and Human Resource database package using MS-Access as the brains and MS-Visual Basic as the engine to drive the program. 

Served as Novell NetWare Systems Administrator.  Duties included development, installation, configuration, and troubleshooting for parent and all subsidiary companies. 

Organized and managed all financial, accounting, and income tax related functions of the company. 

Developed a system for effectively interpreting policies/procedures. 

Set up internal controls and assigned tasks to support staff.

WolPuff & Son Public Accountant05/86 to 06/89

Baltimore, Maryland

Staff Accountant/Auditor

Set up Auditing and Accounting procedures for accounting clients

Designed Tax Management programs of Not of Profit and For Profit companies

Performed monthly compilations of  for clients with revenue of 20 million or more

Set up internal controls and assigned tasks to support staff.