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Blessed are the Geeks, for they shall internet the earth |
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Mean Computer Users
On my last visit to the dentist for a root canal, upon entering the office, the person in front of me was being extremely rude to the front staff. I wanted to say: “Idiot, you’re being rude to people that are going to stick sharp instruments into your mouth!” but I didn’t. I didn’t need to because he was loud and obnoxious; they rushed him away to the room with all the poking, stabbing, gum tearing, tooth splitting tools where. If I were the dentist or dental assistant, I would have sat him down and said, “Let’s do this thing!” In an IT department, our patients are computers and are very polite. The computer user is more like the patient’s parents or guardians, and they are the ones that can be difficult. Often, I have to explain to the people in my department, not to take what the computer user has to say personal, especially in e-mail. There are many reasons why someone may be upset or have a bad attitude when you are trying to help: 1. 1. They may be scared for their jobs, and a down computer means stopped productivity? 2. 2. They may have dead-lines associated with the way they are paid? 3. 3. Or they may have so much porn and other inappropriate material on their computer that if they are extremely rude and insulting to you, you may show them mercy once the machine is up and material discovered. 4. 4. It is also a possibility they are simply having a bad day. Everyone has a bad day, right? 5. 5. And 5. They are being mean to you because they want you to make the remainder of their time there as miserable as possible? Also don’t forget that many computer people are also described as rude, and obnoxious. Although some may say that we have a reason to be. J Just kidding, its them.
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